BEHIND THE SCENES AT CUSTOM TUB AND TILE!

Here’s a sneak peek inside our new training booth at our warehouse.  We fully believe in the importance of giving our technicians both in-house and field training so that they can uphold our high standards of quality workmanship.

As a company that grew from one man’s vision and on-the-ground experience, we’ve learned that reputation is key.  We’ve also learned that the key driver of a good reputation is excellent customer service.  Since day one, it’s been a priority to not only provide our customers with superior quality finishes that outshine and outlast those of our competitors, but to also ensure we deliver top-notch customer service every step of the way.  That starts in-house.

No subcontractors here!  Our technicians are full-time employees that are fully dedicated to doing a great job every single time. From their first day on the job, our technicians learn about our process from the resurfacing aspect as well as the customer service aspect.

When you call us to resurface your tub, tile, sink or kitchen countertop, you can rest assured you’ve got an experienced, dedicated and professional technician headed your way.  They’ll walk you through each step of the process to ensure you understand and are satisfied with the service you’re receiving.  Our job is to exceed your expectations. Give us try! Send us an online estimate request or give us a call today!

GETTING READY FOR RESURFACING

Resurfacing is a pretty easy process that can be completed in just a few hours. Here’s a checklist to help you prepare your home for service before your technician arrives:

1. Repair any leaking faucets. The slightest drip can prevent the new coating from setting smoothly and evenly.
2. Make sure electricity and water service are available. Your technician will need these to complete the job.
3. Set your home temperature at or above 65 degrees. Warmer temperatures help the coatings dry more efficiently.
4. Complete all tile and plumbing work prior to resurfacing. If you’re doing a more intensive remodel, make sure the other projects are already complete to avoid any scratches or other damage to your  resurfaced fixtures, especially during the 24 hour cure time.
5. Make sure your bathroom or kitchen is clean and dust-free. Dirt or dust particles can get trapped underneath the coatings, interfering with the technician’s ability to spray on a smooth finish.
6. Remove all personal items from the resurfacing area. To ensure your personal belongings are protected from any overspray, be sure to take down the shower curtain and remove all shampoo bottles, towel, bathmats, etc. from your bathroom, and clear your kitchen of any containers, appliances, etc. on or around the countertop area.  Items stored in cabinets can stay there.
7. Secure all pets in a spare room. Please make sure all pets are safely moved into a room with the door closed prior to the technician’s arrival.
8. Be Advised: there is a chemical smell associated with resurfacing; however, it is only an odor, not fumes or anything harmful.  Our technicians use a ventilation system to extract as much of the smell as possible.  Any lingering odor should dissipate within a day.
9. Remember: your surface needs 24 hours to cure. Your newly refinished surface will be ready for use 24 hours after the process is complete.  If you’re resurfacing your bathtub or surrounding tile, be sure to take a shower in the morning before your technician arrives.  Your tub/shower will be ready the next morning, so you won’t miss a beat!

Following these guidelines will help make your resurfacing process quick and smooth. Always feel free to ask your technician if you have any questions, or check out our FAQs for some additional insights.